Zurück
 
Language
DeutschEnglishFrançaisČeský
Butzbach GmbH Logo
  2. Service

Service

Quality and reliability
for maintenance and repairs

IMG_4048_2 20210728_110631 (002) Montage_Wanner_2 IMG_4202 Duo IMG_4104 Mechatroniker_bearbeitet

At BUTZBACH, service focus means supporting our customers in a genuine partnership with our own assembly and service staff throughout the entire lifespan of their industrial and hangar doors.

It is our mission to guarantee smooth operations within your business. We offer a large range of services for maintenance and accident prevention testing. Our Butzbach service team is available from Monday to Saturday around the clock. Our highest priority is the repair of your damaged door.

Our specialist departments are pleased to advise any questions regarding industrial and hangar doors.

BUTZBACH Service
Your advantages

Continuous support over the entire lifetime of your industrial and hangar doors
Continuous support over the entire lifetime of your industrial and hangar doors
Maintenance and repair abroad by certified sales partners
Maintenance and repair abroad by certified sales partners
Comprehensive service package for maintenance and regulations for accident prevention
Comprehensive service package for maintenance and regulations for accident prevention
Long-term, reliable provision of spare parts
Long-term, reliable provision of spare parts
Central deployment planning, short response times between 24 and 48 hours and fast repair in the event of damage
Central deployment planning, short response times between 24 and 48 hours and fast repair in the event of damage
Available around the clock from Monday to Saturday
Available around the clock from Monday to Saturday

BUTZBACH Service
Our service network

Our service network

With over 50 locations all over Germany, we ensure that our specialists are always on site quickly when you need them. For all our doors, we ensure not only an above-average product life but also a long-term supply of spare parts with original Butzbach parts.

Service network Germany

Thanks to our comprehensive network of competent service technicians and our qualified staff in our central support centre, we can provide you with professional support for your concerns.tralen Support-Center können wir Sie bei Ihren Anliegen professionell unterstützen.

Service network worldwide

We guarantee comprehensive services through our worldwide sales partners. Thanks to many years of cooperation and regular intensive training and further education, our internationally certified partners are very familiar with our products and thus ensure high-quality support for your Butzbach door systems.

BUTZBACH Service
Service network worldwide

Montage_Wanner_2 IMG_4048_2 Duo

Our claim is a smooth process in your company. The regular maintenance by competent personnel is important for the permanent operational readiness of all gates. This can avoid unplanned downtimes and thus disturbances in your operational sequence. In addition to the longevity of our products, we offer you a comprehensive service package for maintenance, UVV testing and inspection according to ASR 1.7. Wear parts can be replaced directly and without additional costs for a new start as a preventive measure.

We will be pleased to help you.
Please contact us.

Contact us

FAQ
Frequently asked questions

In general

WHAT SHOULD I DO IF I HAVE ANY QUEESTIONS OR PROBLEMS REGARDING MY DOOR?

Contact us by e-mail (Service@butzbach.com) or by telephone at +49 8337 901 -111

Please always have the door number & door type designation ready

WHERE CAN I FIND THE DOOR NUMBER & DORR TYPE DESIGNATION?

You will find the door number & door type designation on the silver type plate, which is attached to the guide track of the door.

WHAT SHOULD I DO WHEN I RECEIVE MY SPARE PART DELIVERY

Please call us again at the Service Center and let us know the order or delivery note number

Service & Maintenance

How often should my door be serviced?

We recommend at least one maintenance check per year. In cases of heavy use, heavy soiling (due to exceptional environmental conditions), or safety-critical doors, a semi-annual inspection may be advisable.

What does maintenance involve?

Inspection of the mechanical and electrical systems, safety functions, gasket, guide rails, and control system. In addition, the legally required UVV inspection is conducted in accordance with ASR A1.7.

How much does maintenance cost?

The cost depends on the type of door and the scope of service. We would be happy to provide you with a customized quote for a maintenance contract.

Spare parts & Repair

How long are replacement parts available?

We guarantee long-term availability of replacement parts for many years. Even older doors can usually be repaired without any problems.

Can I install replacement parts myself?

Work related to safety may only be performed by trained personnel. You can perform minor maintenance tasks (e.g., cleaning, lubrication) yourself.

How quickly does customer service respond to a problem?

In an emergency, we usually respond within 24–48 hours.

What should I do once the replacement parts arrive?

Please call our Service Center again and provide us with the order or delivery slip number.

Safety & UVV Inspection

Is a UVV inspection required for gates?

Yes, according to the Accident Prevention Regulations (UVV) and ASR A1.7, power-operated doors must be inspected by qualified personnel at least once a year.

Who is authorized to conduct the UVV inspection?

Only certified professionals with the appropriate qualifications. Our service technicians are trained in accordance with these guidelines and properly document every inspection.

+49 8337 901-0
info@butzbach.com